Our experts not only understand your needs, but they can also anticipate them. CPES-SS-STANDARD : Enterprise Standard Support Onsite: 5 days x 9 hours SW & HW support… Check Point Support Programs | Data Sheet . Check Point Support Program : Check Point Program SLA: Check Point SKU: Enterprise Software Subscription* Latest Hot Fixes & Service Packs.
Check Point Enterprise Diamond Support is Check Point's highest support program level. If you still prefer to get … CHECK POINT ENTERPRISE SUPPORT . With a full range of support programs for customers and partners, Check Point Support is committed to helping you maximize your technology to gain a competitive advantage in your business. Check Point offers a variety of flexible support programs that keep pace with threats—and your business. Enterprise Diamond Support is a direct support relationship with Check Point, so if you currently get support through a Check Point Partner you should work with them to find out if they offer the services you need.
RMA. If they’re not able to help you then we can work with you to match their current support with Direct Enterprise Premium Support and then add Enterprise Diamond Support. 1 . Direct Enterprise Support offers direct support from the Check Point experts to help you get the most from our solutions. Check Point D CES OACTIVE s when it com nd protect pe ence the glob frastructure. prise’s IT staf and perform nsive support faces. Check Point Enterprise Diamond Support creates a direct partnership between your support team and Check Point's extensive resources, delivering comprehensive and tailored solutions that meet your critical needs, quickly and efficiently. Providing proactive support including in-depth resources, remote consulting, and onsite support to receive the most personalized and comprehensive services available from Check Point. With a full range of support programs for customers and partners, Check Point Support is committed to helping you maximize your technology to gain a competitive advantage in your business.
This version adds protection for a critical DNS vulnerability released today - CVE-2020-1350. Onsite assistance included in the chosen Diamond Support Program shall be coordinated with Check Point at least 15 business days in advance, excluding emergency onsite requests, in which Check Point will use commercially reasonable efforts to provide earlier onsite assistance. Direct Enterprise Support offers direct support from the Check Point experts to help you get the most from our solutions. Direct Prem ase, the freed borate and res R GROWIN vels to reduce pports a single ery dynamic e support globa f Check Point stalled Check ck Point prod eds, Diamond your Diamond iamond Servic For more details click here. This is a vulnerability in the Windows DNS server affecting Windows Server versions 2003 to 2019, and can grant Domain Administrator rights, effectively compromising the entire corporate infrastructure. Enterprise Diamond Support extends Enterprise Premium Support. Collaborative Enterprise Support offers local experts backed by Check Point who understand your specific needs and speak your language.Get advanced access to our large, self-service knowledge base and a committed 30-minute response time to issues with level one severity.Local experts backed by Check Point who understand your specific needs and speak your language.Receive fast-path escalation, access to a premium support engineer and expert access to our self-service knowledge base.Enjoy all the advantages of Premium Collaborative Enterprise Support, plus the possibility of having a Check Point Engineer on-site for critical service response.
For questions about support processes, contracts or User Center and licensing, please call Account Services at +1-972-444-6600 and select option 3, or contact Account Services online.
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