We will make a decision based on all available information and you agree that our decision is final.
RandyLaMancha May 6, 2020, 7:19pm #1. An item is "not as described" if it is materially different from the item description or preview.
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Are you sure there is not a WordPress version available on Elements?What you need to know about refund requestsOur refund policy was made to be transparent so your experience is as smooth as possible and gives you a "fair go" by using a baseline st...ur rude and ur not paying attention , i am failing to install this thing on wordpress as it doesnt support. If you and a customer can't come to an agreement about a refund, the customer can raise a dispute and have Envato investigate the matter. The products that authors sell on the platform are digital goods and cannot be "returned", so your entitlement to a refund is designed with this in mind.
The products that authors sell on the platform are digital goods and cannot be "returned", so your entitlement to a refund is designed with this in mind. We will make a decision based on all available information and you agree that our decision is final. If a customer has purchased more than 1 license for the same item, the rating will be removed only when the last remaining item has been refunded. We will make a decision based on all available information and you agree that our decision is final. Our refund policy was made to be transparent so your experience is as smooth as possible and gives you a "fair go" by using a baseline standard; A refund request will be sent either to the item's author or the Envato Help Team to review. Your use of Envato Elements is governed by our membership terms and conditions. Also, did you contact the author for the problem you had with his project?
Remember, there are all sorts of factors that may be affecting your site – from your theme to other plugins to your server configuration.
Please be sure to Submit a Ticket before requesting a refund or writing off the product – most issues are easily resolvable, and we’ll be happy to help you get things working! Envato promised to refund after the Author approval, its past 9 days now that envato promised to refund in 3-5 working days but am yet to get the refund. If the item contains a security vulnerability that is not patched in an appropriate timeframe then we would expect the author to provide a refund for the item.Version 1.1 - Effective date: May 2019.We understand, however, that sometimes the author may not be able to solve your issue or there may be circumstances in which a refund is warranted.
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